A neutral third-party
Mediation
I can provide a constructive space for two or more parties to resolve disputes and reach mutual understanding

What is Mediation?
Mediation is a structured process in which a neutral third party, called a mediator, assists two or more parties in resolving a dispute or conflict through a series of meetings – both individually and together.
The mediator helps the parties communicate more effectively, explore their underlying interests and needs, and find solutions together.
The mediator does not take sides, judge, or offer solutions or advice. Instead, the mediator facilitates dialogue, enabling the parties to move away from a position of feeling hurt and threatened, to instead, being able to hear the perspective of each other, to understand one another’s interests and needs, and to communicate with patience, empathy and respect. In doing so, the parties are empowered to begin to think creatively and collaboratively, to explore possible ways forward and to reach a voluntary, mutually acceptable agreement.
The Key Principals of Mediation

It is voluntary – parties engaging in mediation must do so voluntarily, willingly, and enter into the process with an open mind.

It is self-determined – This means that the parties are responsible for finding their own solutions. Any mediation agreement is not imposed by the mediator.

It is confidential – Everything discussed in mediation is confidential – so the conversations do not inform or influence any other processes (complaints, grievances etc) or legal proceedings. Mediation is intended to provide a safe space for the parties to speak openly and honestly, without fear of anything they say being shared elsewhere.

It is non-judgemental and non-blaming – Mediation does not focus on establishing who is right or who is wrong, who started it, or who is at fault. Instead, the focus is on being heard, understanding one another’s perspectives, and working together to find a solution.
How can I help?
I bring over 15 years of experience in community, housing, workplace, and SEND mediation, in the voluntary, private and public sectors.
I am experienced in two party and multi-party disputes. My aim is always to bring the parties together within a joint meeting where possible, either in person or online, however I am also experienced in shuttle mediation, in which the parties remain in separate spaces, and the mediator enables dialogue by ‘shuttling’ between them.
You can also find out more about SEND mediation via Global Mediation, with whom I am an associate mediator.